Organizations can deploy automated engagement to support patient education, referral management, appointment management, remote monitoring, patient satisfaction surveys, and pre-and post-procedure support. In addition, a platform with these features should automatically document all communications in the existing EHR without manual data entry to reduce the burden on staff and let the EHR serve as the “single source of truth” for every patient interaction. These two-way interactions, along with precise tailoring of patient outreach, are made possible by deep electronic health record integration and chatbot technology. The ideal platform will enable multi-language, multi-channel outreach (including SMS) as well as two-way communication that drives action. Systems with multi-language, multi-modal capabilities help provider organizations connect with each patient by targeting channel and language preferences, as well as specific healthcare needs. According to the same study, engagement efforts must “target individuals based on their personal preferences.” As such, automated communication must feel personalized in order to inspire the patient to act and interact.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |